- Performvarious backoffice tasks to ensure the smooth operation ofinternational BPO processes.
- Manage andmaintain documentation records and databasesefficiently.
- Coordinate with other teams tofacilitate seamless workflow andcommunication.
- Handle incoming and outgoingcorrespondence via email phone calls and otherchannels.
- Assist in data entry data managementand data analysis tasks.
- Ensure compliance withcompany policies and procedures.
- Support theteam in resolving customer queries andconcerns.
- Collaborate with internationalclients and stakeholders to address their needs andrequirements.
- Prepare reports presentations anddocuments as required.
- Contribute to processimprovement initiatives to enhance efficiency andeffectiveness.
- Maintain confidentiality andsecurity of sensitive information.
- Stay updatedwith industry trends and best practices in backoffice operationsand BPO services.
- Adhere to performance targetsand quality standards set by thecompany.
- Bachelorsdegree in any field or equivalent workexperience.
- Prior experience in backofficeoperations or international BPO environmentpreferred.
- Proficiency in Microsoft Officesuite (Word Excel PowerPointOutlook).
- Excellent communication skills bothwritten and verbal.
- Strong organizational andmultitasking abilities.
- Attention to detail andaccuracy in data handling.
- Ability to workindependently as well as part of ateam.
- Adaptability to changing priorities anddeadlines.
- Willingness to work in shifts as perbusiness requirements.
- Familiarity with CRMsoftware or similar tools is a plus.
- Fluency inadditional languages may be advantageous in an international BPOsetting.
- Competitivesalary package
- Health insurancecoverage
- Paid time off andholidays
- Opportunities for career growth anddevelopment
- Dynamic and multicultural workenvironment
- Employee discounts andperks
- Training and supportprograms
- Interestedcandidates are invited to submit their resume/CV along with a coverletter highlighting relevant experience andskills.
- Shortlisted candidates will becontacted for further assessment orinterviews.
- We are an equal opportunityemployer and welcome applications from diversebackgrounds.
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Back Office Executive - Ahmedabad, India - U-Connect Global Services Pvt Ltd
Description
JobDescription:bpo,communication,operations