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    Key Account Support - Udaipur, India - PI Industries

    PI Industries
    PI Industries Udaipur, India

    5 days ago

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    Description

    Position Purpose

    The position is responsible to support Key Account Manager in managing key customer accounts, maintaining long term relationships, managing existing portfolio & driving growth within existing customer accounts. Key responsibilities for this role include supporting KAM in end-to-end customer program management such as i) converting enquiries to cost proposals & contracts ii) managing order-fulfillment till dispatch iii) establishing regular communication with the customer from timeline, cost, HSE, quality and delivery schedule perspective.

    Strategic Responsibilities

  • Support in development of comprehensive business plans for each of the key accounts
  • Support in creation of customer relationship management strategy for all key accounts
  • Contribute to building Market Intelligence based on interactions with customers
  • Keep track of latest market developments and update Key Account Manager about potential opportunities
  • Attend industry meets, such as association events, conferences, exhibitions etc. and interact with external agencies to build PI's brand
  • Meet expectations to ensure the highest level of customer service and increased value to the business

    • Operational Responsibilities

  • Implement successful customer development & management plan Support in managing business relationship with existing customersConduct internal and external analysis on customer's businessCreate and maintain a database of clients' business, product portfolio and their requirementsCommunicate effectively with internal stakeholders for lending effective support to client
  • Participate in Customer Visits to demonstrate PI's infrastructure & capabilities
  • Support Key Account Manage for end-to-end program management to drive activities such as i) converting enquiries to cost proposals & contracts ii) managing order-fulfilment till dispatch iii) establishing regular communication with the customer from timeline, cost, HSE, quality and delivery schedule perspective
  • Collaborate with internal departments like Manufacturing Strategy, Production, Operations, HSEQ, Commercial etc. and provide customer feedback on specific issues faced by key accounts

    • Financial Responsibilities

    People Responsibilities

  • Drive cross-functional interactions between various departments & collaborate with key stakeholders translating into customer satisfaction
  • Collaborate with other Key Account Mangers to understand the requirements of other customers

    • Education Qualification

  • Master of Business Management (MBA) from Tier 1 institution
  • Bachelor's degree in Engineering (preferably chemical)

    • Work Experience

    2-5 years

    Industry to be Hired from

    Preferably Agro, Pharma, Fine Chemicals

    Functional Competencies

  • Strong business process understanding
  • Exposure into analysis, negotiating techniques, risk mitigation & common purchasing processes
  • Strong analytical skills, with experience applying decisions to produce effective results
  • Ability to effectively participate in cross functional discussions and present recommendations
  • Proficient computer skills, including MS applications (i.e. Excel, PowerPoint, Word, Access)

    • Interaction Complexity and Team Work

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