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    Process Excellence Manager - Noida, India - PW (PhysicsWallah)

    PW (PhysicsWallah)
    PW (PhysicsWallah) Noida, India

    1 week ago

    Default job background
    Education / Training
    Description

    Process Excellence Lead - Operations

    Location: PW Noida Office

    About Us:

    PhysicsWallah is a leading educational platform committed to providing high-quality learning resources and support to students across various domains. As we strive for operational excellence and continuous improvement, we are seeking a dedicated and experienced Process Excellence Lead to join our Operations team.

    Position Overview:

    The Process Excellence Lead - Operations will be responsible for driving process optimization initiatives, implementing best practices, and fostering a culture of continuous improvement within the Operations department. The ideal candidate should have a strong background in process management, a passion for driving efficiency, and excellent analytical skills.

    Responsibilities:

    Process Optimization:

    • Lead process improvement projects aimed at streamlining workflows, reducing cycle times, and eliminating waste.
    • Conduct process assessments and gap analyses to identify opportunities for optimization and enhancement.
    • Collaborate with cross-functional teams to develop and implement standardized processes and procedures.
    • Drive efficiency through product/process interventions/improvements

    Quality Management:

    • Establish quality standards and performance metrics to measure the effectiveness of operational processes.
    • Monitor key performance indicators (KPIs) and performance trends to identify deviations and areas for improvement.
    • Implement quality assurance mechanisms and corrective actions to address process deficiencies and ensure compliance with standards.

    Continuous Improvement Culture:

    • Promote a culture of continuous improvement and operational excellence across the organization.
    • Facilitate training sessions and workshops to educate team members on process improvement methodologies and tools.
    • Encourage innovation and creativity in problem-solving and process redesign efforts.

    Data Analysis and Reporting:

    • Utilize data analytics tools and techniques to analyze operational data, identify patterns, and derive actionable insights.
    • Prepare comprehensive reports and presentations to communicate findings, recommendations, and progress on process improvement initiatives.
    • Collaborate with stakeholders to develop dashboards and visualizations for real-time monitoring of process performance.

    Change Management:

    • Lead change management initiatives to ensure smooth implementation of process improvements and organizational changes.
    • Engage stakeholders at all levels of the organization to gain buy-in and support for process optimization initiatives.
    • Monitor change adoption and facilitate training and support mechanisms to facilitate successful implementation.

    Requirements:

    • Bachelor's degree in Business Administration, Operations Management, Engineering, or related field. Master's degree preferred.
    • Minimum of 5-9 years of experience in process improvement, operations management, or related field.
    • Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, or Total Quality Management.
    • Proven track record of leading process optimization initiatives and driving measurable results.
    • Excellent analytical skills, with the ability to analyze complex data sets and identify actionable insights.
    • Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
    • Excellent communication, collaboration, and influencing skills, with the ability to effectively engage and motivate cross-functional teams.
    • Proficiency in data analysis tools such as Microsoft Excel, or similar tools.
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