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    Manager, AMZL CO, AMZL Central Operations - Hyderabad, India - Amazon Development Centre (India) Private Limited

    Amazon Development Centre (India) Private Limited
    Amazon Development Centre (India) Private Limited Hyderabad, India

    1 week ago

    Default job background
    Full time
    Description
    Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon.

    Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world.

    Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).

    NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network.

    It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.

    In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

    Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.

    This second aspect involves network monitoring and significant analysis of network data.

    Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

    Within NOC's umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations).

    AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams.

    As a Manager III, Program Management in the AMZL CO, this role will lead program and operations across Central Capacity planning, Scheduling, Routing and Channel Support.

    The scope will extend across multiple ROW markets. This role will influence and advice multiple senior level leaders and stakeholders.

    Responsibilities of a NOC PM
    We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams.

    We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.

    The manager will lead a team of program, ops managers and associates. They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.

    The manager may be expected to operate in different shift structures (for instance - 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.

    The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.

    The manager will work with stakeholders to drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

    This position also manages the planning and execution of the team's goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.

    The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving and document writing abilities.

    He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.

    They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

    We are open to hiring candidates to work out of one of the following locations:

    Hyderabad, TS, IND

    BASIC QUALIFICATIONS

    • 5+ years of cross functional project delivery experience
    • 5+ years of program or project management experience
    • 5+ years of working cross functionally with tech and nontech teams experience
    • Experience defining program requirements and using data and metrics to determine improvements
    • Experience managing teams
    PREFERRED QUALIFICATIONS

    • Data Analytics (Advanced Excel, SQL, Python)
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