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Territory Operations Head - ranchi, India - Tata AIA Life Insurance
Description
APosition Overview
Position Title
Territory Operations Head
Department
Zonal Operations
Level/ Band
601 / 602 / 701-AVP/VP
Role Summary:
·Ensure achievement of Benchmark productivity for all Branches at Zone as per Balanced Scorecard
·Ensure Satisfactory ratings on Compliance and BPQA reviews for Zone
·Drive persistency for Zone, CRO Ops, ZPU, Zone Training interventions
·Undertake exception handling and ensure seamlessness thru Sales Support
BOrganizational Relationships
Reports to
Zonal Operations Head - Zone Operations
Supervises
Direct Region Operations / Cluster Operations Heads
(Zone strength Executives to Assistant Managers)
CJob Dimensions
Geographic Area Covered
Zone Agency branches States.
Branches
StakeholdersInternal
Sales Distribution teams (Agency / Alternate C) (Ops related transactions)
Central Operations teams
Legal, Compliance & BPQA (process reviews, customers issues, etc)
IT, Facilities (for Zone Operations mgt)
External
Walk in customers (various processes)
Other customers (Claims, POS, HNI, etc)
Vendors (servicing branch requirements)
Statutory bodies (regulatory compliance)
D Key Result Areas
·Ensure achievement of Benchmark productivity for all Branches at Zone as per Balanced Scorecard
·Ensure Satisfactory ratings on Compliance and BPQA reviews for Zone
·Drive persistency for Zone, CRO Ops, ZPU, Zone Training interventions
·Undertake exception handling and ensure seamlessness thru Sales Support
·Drive Central Initiatives / communication across Zone
·Drive teams to focus on Zonal priorities
·Track Regional Processing Centre basis defined TATs and SLAs
·Undertake market intelligence and benchmark studies for best practices
ESkills Required
Technical
Good Knowledge of MS Office
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
FIncumbent Characteristics
Essential
Desired
Qualification
Masters in relevant field with knowledge of process operations, workflows, knowledge of process audits, etc
Experience
years experience
5 - 7 years in Region / Zone Operations in Insurance setups
