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    Site Support Analyst - mumbai, India - Hill International

    Hill International
    Hill International mumbai, India

    1 week ago

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    Description

    Hill International provides program, project, and construction management services for clients in a range of sectors undertaking major construction projects across the world. Our services include cost engineering and estimating, quality assurance, inspection, scheduling, risk management, and claims are the 4th largest project and construction management firm in the ., as featured in Building Design + Construction magazine. We are also ranked the 6th largest overall . construction management firm by Engineering News-Record magazine. Our team has participated in over 10,000 project assignments with a total construction value of over $600 billion. For more information on Hill, please visit our website at

  • Provide exceptional customer service via phone, in person, and email as appropriate.
  • Resolve 2nd/ and 3rd level site support issues, including second level troubleshooting connectivity, mobile devices, hardware and software issues.
  • Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
  • Perform user administration duties.
  • Travel to job sites and offices.
  • Perform tasks utilizing AD.
  • Remote Desktop support.
  • Responsible for setting a plan and commencing a new office\site set up and\or decommissioning.
  • Web-based ticketing systems (basic knowledge), logging customer/employee queries.
  • Advanced printer / peripheral device troubleshooting.
  • Install, modify, and repair computer hardware and software.
  • TCP/IP, DNS and DHCP knowledge.
  • Set up workstations with computers and necessary peripheral devices (routers, printers .
  • Check computer hardware (HDD, mousses, keyboards to ensure functionality.
  • Install and configure appropriate software and functions according to specifications.
  • Develop and maintain local networks in ways that optimize performance.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging .
  • Identify computer or network equipment shortages and place orders.
  • Proven experience as Site Support Analyst or relevant position.
  • 3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working in an end-user desktop support role in India.
  • Microsoft operating system Knowledge.
  • Microsoft Windows Servers Knowledge.
  • Degree in Computer Science, Engineering or relevant field.
  • Good diagnostic and problem-solving skills.
  • Good communication ability.
  • Native language and intermediate level in English.
  • In-depth understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles.
  • Certification as IT Analyst will be an advantage (. CompTIA A+, Microsoft Certified IT Professional).
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