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    Associate Support Analyst - Mumbai, India - Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

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    Description

    Job Title: Associate Support Analyst

    Location: Mumbai

    Experience: 2 years to 4 years

    Notice Period: Immediate joiner

    Mode: WFO

    Responsibilities

    Direct Responsibilities

    ·Perform first level analysis on reported issues and identify roadmap for resolution. Provide solution when possible or under scope.

    ·Procedures creation and update in regards of raising incidents

    ·Thorough understanding of AP& Procurement tool workflow

    ·Coordinate tasks performed on behalf of users

    ·Communication with Stakeholders, End-users, and technical team.

    ·Independent player should be able to liaise with different teams to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.

    ·Involvement in all stages during new releases including system testing, user acceptance testing and non-regression testing.

    ·Supporting in updating and execution of Test Cases.

    Contributing Responsibilities

    ·Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.

    ·Ability to work in team mode and support other colleagues in a changing perimeter.

    ·Must be able to work closely with end users, stakeholders, and developers.

    Job Seeking Candidates, Please reach me


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