Tele Caller Executive - Kochi, India - Town Contacts Technologies Pvt Ltd
Description
We are looking for a skilled telecaller with technical knowledge and one year of experience in outbound calling.As a telecaller, you will be responsible for contacting potential and existing customers to inform them about our products and services, and persuade them to make a purchase.
You will also handle customer queries and complaints, and update customer information in the database.
To be successful as a telecaller, you should have excellent communication and interpersonal skills, as well as technical education qualification.
You should be familiar with relevant computer programs and telephone systems, and have a good knowledge of our products and services.
Telecaller duties and responsibilities:
- Studying the details of each product and service and staying updated with any changes or updates
- Obtaining and updating lists of potential and existing customers' contact details
- Calling customers to inform them about our products and services and persuade them to make a purchase
- Answering customers' questions about products, prices, features, benefits, etc.
- Asking customers to provide feedback on products and services
- Directing customers to the technical support team when needed
- Entering and updating customer information in the database accurately
- Processing orders and payments in a timely manner
- Handling customer complaints and resolving issues professionally.
- Reporting to the sales manager and providing feedback on sales performance.
Telecaller requirements and skills:
- Technical education qualification or equivalent
- One year of experience in outbound calling or telesales
- Excellent verbal communication and listening skills
- Ability to explain technical concepts clearly and concisely
- Ability to persuade and influence customers
- Ability to work independently and as part of a team
- Ability to handle rejection and stress
- Proficient in MS Office, CRM software, and telephone systems
- Knowledge of sales techniques and best practices
Job Types:
Full-time, Regular / Permanent
Salary:
₹12, ₹20,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- H
SR Layout BDA Complex, Karnataka:
Reliably commute or planning to relocate before starting work (required)
Education:
- H
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- H
- English (preferred)
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