Senior Nodal Officer - Pune, India - iimjobs

iimjobs Pune, India

1 week ago

Iimjobs background

Full time

Description

Proven and relevant work experience of at least 8 years in customer service or as Nodal Office from BFSI/NBFC experience.

Email/ phone etiquettes / IO coordination. Excellent analytical and organizational skills
Strong communication skills
Good skills in MS Excel, Word and PowerPoint
Availability to travel as needed
Provide pertinent information on VOC and subscriber pain points to reduce customer inconvenience through policy and process improvements.
Monitor and study day to day trends received with reasons for escalations & subscriber dissatisfaction. And explore opportunities to improve subscriber experience through improvements in processes, systems and people.
Monitor and review performance through Daily, Weekly and Monthly reports on productivity, ageing and SLAs

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