Customer Support Executive-international Voice - Nagpur, India - Actics Technologies Pvt. Ltd.

Actics Technologies Pvt. Ltd.

Verified Company

Nagpur, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Designation:
Customer Service Associate-International Voice Process
**Process Type

Salary:
₹14,000 - ₹18,000 per month

Requirements:

Should be ready to work for the Voice process
Must have a excellent command & fluency in English and Bengali.
Clarity of speech and thought is expected with basic computer knowledge.
Ready for rotational shifts & rotational week offs.
Immediate joiners Preferred.
Answer incoming calls from customers with inquiries on product orders
Assist various departments in facilitating sales of all products in the company portfolio
Analyze customer issues and assist in resolving within the required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize to present to management
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
Proven customer service/support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills.
Manage time effectively.