Process Associate - Hanamkonda, India - Genpact

Genpact

Verified Company

Hanamkonda, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._

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Welcome to the relentless pursuit of better._

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Customer Service, Warangal_

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Role & Responsibilities:_

- _Handle multiple chats at the same time (3+ Active Chats simultaneously)_
- _Respond to the customer queries & issues in timely manner_
- _Provide solution to the customer basis the available help articles and within the policies_
- _Replicate customers issue and report necessary bugs/suggestions/ideas_
- _Provide excellent services to the customers_
- _Work closely with internal departments to provide the required information/support to the customer_
- _Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment_
- _Maintain a deep understanding of client process and policies_
- _Upskill to enhance the knowledge time to time and offer support_
- _Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business_

Qualifications we seek in you_

- _Minimum qualifications_
- o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)_
- o Freshers are eligible_

- o Preferred pre-requisites:_

Effective probing skills and analyzing / understanding skills_
Analytical skills with customer centric approach_
Excellent proficiency with written English and with neutral English accent_
You should be able to work on a flexible schedule (including weekend shift)_
Typing speed 4045 words per minute + 80%+ accuracy_

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_Job__Process Associate_

_ Primary Location__India-Hanamkonda_

_ Schedule__Full-time_

_ Education Level__Bachelor's / Graduation / Equivalent_

_ Job Posting__Feb 14, 2023, 6:36:18 AM_

_ Unposting Date__Ongoing_