Executive - Analytics - Gurugram, Haryana, India - TATA SIA Airlines Limited

TATA SIA Airlines Limited

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview:

Complete Customer Analytics for Airline IT solutions to derive actionable outcomes and drive improvements.

Key Responsibilities:

Develop thorough understanding of Vistara's customer facing IT systems and solution through indepth study, testing and collaboration with SMEs to evaluate how a customer (and potential customers) interacts with them, understand user behaviour, and identify friction points
Draw journey maps, evaluate, and propose optimizations
Drive implementation of such requirements & continuous improvement of customer experience
Create and track metrics to quantify the customer experience, organize and analyze related data to improve the current experience and predict future needs

Skills & Attributes:

Python/R
Microsoft Power BI/QlikSense
Salesforce/Adobe Analytics engines
Advanced MS EXCEL with usage of macros etc.
MS Power point, Mural Board and other customer journey mapping tools
Outstanding analytical and problemsolving abilities, along with an ability to collaborate crossfunctionally
Knowledge of Customer Lifecycle Journey and strong experience of planning, orchestrating & strategizing customer journeys
Working knowledge of Digital CX Strategy, Analytics, Experience Design, and Implementation
Learning Aptitude with good presentation & interpersonal Skills
Understanding of available Analytics tools for Customer experience & latest trends in the market

Work Experience: