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Service Coordinator - Mumbai, Maharashtra, India - Wisecor service pvt ltd

Wisecor service pvt ltd

Verified Company

Mumbai, Maharashtra, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role Definition :
Taking Ownership of Achieving Assigned Objectives

PRIMARY RESPONSIBILITIES
Effective Time Management Post Order Processing

Efficient handling of Customer Complaints / Feedback

Efficient Coordination with Service Team

High Level of Inter Departmental Coordination & Co-operation

GENERAL RESPONSIBILITIES
Responsible for Order Process Management

Offer Submission

Clarifying Order Terms

Finalizing Commercial offer with Principal/ Factory / Stores

Clarification on PO from Sales/ Customer

Dispatch Management

Payment Collection & Recovery

Responsible for Software data entry & MIS
Responsible for keeping Data up-to-date on the system

Verification of data for correctness

Responsible for Coordination of Machine Installation
Follow up for information of machine landing at port

Get clarification wherever necessary

Updates to all concerned people/ department

Custom clearance co-ordination

Responsible for Follow up for Readiness of site for Installation
Follow schedule, process of installation

Follow up for readiness of site of installation of Machine

Coordinate with Service Engineer / manager for preparation of site.

Responsible for Co-ordination Deputation of engineer for installation

Responsible for Efficiently handling & handing over service / complaint details to Engineers
Attend Service Calls from Customers with high proficiency

Provide telephonic support through Service Engineer

Co -ordination of Engineers for AMC visits, breakdown visits

Coordination of Engineers for Travelling all over India as per requirement of service calls

Excellent Customer Interaction & Relation Building

Responsible for Coordinating for logistics of Spares
Documentation of Logistics
Delivery Follow up of Spares
Payment follow up & Recovery

Job Types:
Full-time, Permanent

Pay:
₹25, ₹35,000.00 per month

Benefits: