Inventory Planner - Hyderabad, India - VARITE INDIA PRIVATE LIMITED

VARITE INDIA PRIVATE LIMITED

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Description:

Analyze forecasted volume and staffing coverage to ensure service delivery targets are met.
Provide realtime monitoring and make appropriate adjustments to maximize resource efficiency.
Analyze team performance history to determine optimal production and off production activities, shrinkage and occupancy goals.
Maintain, develop and administer reporting activates across supported regions.
Improve and automate existing practices.
Assist in skill blending and profile modification for supported teams.
Partner closely with Operations leadership to provide insight and communicate business requirements to the ACCS Planning Team.
Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program and Change Management and Contact Routing team.
Scopes out the requirements for new metrics and eWFM tools.

Basic qualifications

Bachelor's degree in Business, Mathematics, Engineering or a related field.
5+ years of experience in planning / workforce management in a call center environment.
Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone.
Knowledge of workforce management programs, principles and ACD (Automated Call Distribution) systems.
Hands on experience of building capacity models using Erlang.
Advocate for automation and use of data to solve business problems.
Expert knowledge of MS Excel and other MS Office software with SQL (preferred).
Ability to work successfully in a dynamic, fastpaced environment.
Preferred qualifications

Proficient in SQL

Proficient in cost analysis.
Statistical programming experience using R or Python
Working knowledge of statistical modeling tools used in forecasting
Experience in developing reports and dashboards using OBIEE, Tableau or other reporting platforms.