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    Senior Associate - Bengaluru, India - Nirmal Vision

    Nirmal Vision
    Nirmal Vision Bengaluru, India

    4 days ago

    Default job background
    Full time
    Description
    • The duties of a Collections Associate includes collection calls
    • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
    • Accountable for reducing delinquency for assigned accounts.
    • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
    • Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
    • Essential Functions
    • Weekly and monthly reporting to direct supervisor
    • Monthly Delinquency notices
    • Processing monthly credit memos and the appropriate reporting
    • High volume phone calls to assigned delinquent customers
    • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
    • Internal and External customer interface
    • Participate in team planning meetings
    • Meet defined department goals and activity metrics

    Mandatory skills:

    • 3-6 years High Volume B2B Collections experience.
    • Knowledge of Billing and Collections procedures
    • Experience with Oracle JDE a plus
    • Commitment to excellent customer service
    • Excellent written and verbal communication abilities
    • Ability to prioritize and manage multiple responsibilities
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