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    Associate/Senior Associate - Bengaluru, India - Cashfree Payments

    Cashfree Payments
    Cashfree Payments Bengaluru, India

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Roles & Responsibilities:

    • Merchant query resolution in a timely manner to ensure the best possible customer experience
    • Handling merchant queries on email, chat and call
    • Query resolution for the internal customer i.e. Business Team
    • Adhering to customer support guidelines to ensure correct resolution
    • Maintaining TAT as per SLA for the process

    Required Skills:

    • Minimum 2-4 years of relevant experience in customer support, managing L2/L3 escalations and should be from an Online Payments or B2B Fintech background
    • Proficient in verbal and written English
    • Candidates who have already worked with Intercom, Front, Freshdesk, or any customer support CRM would be preferred
    • Process-oriented, proactive, and result-driven individual
    • Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution
    • Quick learner with an analytical mind to understand back-end operations and fintech product
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