CRM Executive - Delhi, India - Pranav Creations Pvt Ltd
Description
Job Roles
- Making sure all the leads of the clients after placing orders are met.
- Ensuring your existing clients are satisfied through aftersales service.
- Always ask them for true feedback.
- Servicing the client after receiving the order till the time of collection of payment.
- Resolve the queries and questions of all the clients.
- Give or support the participants/clients about company products or services.
- Acting as a point of contact for complaints and escalating issues to the concern.
- Understand client queries and solve them in any manner.
Key skills for Client Relationship Management:
- Polite disposition.
- Ability of rigorous follow up.
- The ability to communicate confidently both through speaking and writing with colleagues and clients.
- Ability to understand the circumstances and act accordingly.
- Proactive.
- Thorough knowledge of products/services.
- Always available on calls.
Salary:
₹13, ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Delhi, North , Delhi: Reliably commute or planning to relocate before starting work (required)
Experience:
- Call center: 1 year (preferred)
Language:
- Hindi (required)
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