- The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service including the appropriate escalation of the issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience within a customer service environment
- Desire to expand skills into new areas.
-
Sps Associate
1 week ago
ADCI MAA 15 SEZ Chennai, IndiaEducation: Any Graduation (other than BE, BTech and MBA Freshers) Language: English · - Technical (Computers & Internet) savvy is required. · - Committed Selling Partner advocate, drive process & tool improvements. · - Enthusiasm and strong self-motivation. · - Strong prioritizat ...
-
Sps Associate
4 days ago
ADCI - Tamil Nadu Chennai, Tamil Nadu, IndiaEducation: Any Graduation (other than BE, BTech and MBA Freshers) Language: English · - Technical (Computers & Internet) savvy is required. · - Committed Selling Partner advocate, drive process & tool improvements. · - Enthusiasm and strong self-motivation. · - Strong prioritizat ...
-
Compliance Excellence Associate
1 week ago
Flatirons Solutions Chennai, Tamil Nadu, IndiaFlatirons Solutions is looking for a **Compliance Excellence Associate** in our **Chennai, India** office. Are you a leader passionate about driving business compliance to reduce loss of margins, loss of customers, loss of trust, and loss of business through the reduction of risk ...
-
Associate- PowerBI
4 days ago
AstraZeneca Chennai, India**Job Title - Associate - PowerBI** · **Career Level - C2** · **About Astrazeneca** · AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world' ...
-
Bid Manager
3 days ago
Hexaware Technologies Chennai, IndiaHere is an opportunity for you to be part of the centralized Presales team of Hexaware. · Role: Bid Manager · Location: Chennai/Mumbai/Pune/Bangalore · Experience & Education : · PGDM/MBA from IIM's, FMS, XLRI Jamshedpur, ISB, MDI, SP Jain, Symbiosis Pune or other Premier Institu ...
SPS T4 Associate - Chennai, India - ADCI MAA 15 SEZ - K20
Description
At , we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people.If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program.
The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups' experience.
By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.Roles and Responsibilities
This includes, but is not limited to:
Chennai, TN, IND
BASIC QUALIFICATIONS