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    WALK - IN FOR EXPERIENCED on 24th, 25th & 26th April -Senior Customer service representative / ORDER MANAGEMENT - Retail / BPO Background - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    5 days ago

    HCLTech background
    Upper Management / Consulting
    Description

    WALK - IN for EXPERIENCED - CUSTOMER SERVICE / ORDER MANAGEMENT / PROCUREMENT - Retail / BPO Background

    Contact Person - HR: Sivashankari

    HCL hiring - EXPERIENCED 24th, 25th & 26th April Senior Customer Service Representative/ ORDER MANAGEMENT / Procurement - Retail Background / BPO @ Sholinganallur ELCOT campus.

    Work Location: Sholinganallur ELCOT Chennai.

    Interview Mode: Face to FaceInterview

    Time: 11:00 AM

    Interview Date: 24th, 25th & 26th April 2024

    Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119

    Contact HR: Sivashankari

    Experience from 1yrs to 3yrs can walk-in directly.

    Roles and Responsibilities

    Monitor customer accounts and identify outstanding debts and take timely action to encourage customer for timely payments.

    Processing, Verifying & Posting Receipts for Goods sold and Service Rendered.

    Generating reports and statements for internal use. Performs customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution.

    Maintaining records regarding payments and accounts statuses.

    Researching and resolving customer discrepancies.

    Co-ordinating with other internal & external stakeholders to address customer queries.

    Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements defined by managements.

    Engaging in ongoing educations opportunities to update job knowledge.

    Desired Candidate Profile

    Freshers with good English Communication is Mandatory

    Qualification: Graduation compulsory (Without any standing arrear's)

    Strong verbal and written communication skills.

    Ability to work under pressure and within time constraints.

    Attention to detail and Strong analytical skills to solve customer queries.

    Ability to build relationships with clients and internal departments.

    Rounds of interview: HR Screening & Operations Interview

    Order Management / Procurement - Retail Background

    Perks and Benefits:

    1. Cab provided (chargeable)

    2. International Trainers

    3. World class exposure

    4. Excellent working environment

    5. Salary - Best in industry

    6. Shift - Flexible with any shifts (Night)

    Regards

    Sivashankari M

    Executive HR - HCL Tech

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