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Kotak Mahindra Mumbai, IndiaJob role: · - Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. · - Coordinate for all stages of project development including system design, development, testing, tra ...
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Process Team
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Kam
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Digital Current Account-ho
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Team Member
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Avp - IT Delivery
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Executive
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Key Account Manager_Start Up
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Manager - IT Digital Technical Analysis
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Manager - Customer Life Cycle Management
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Senior Manager
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Senior Manager
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RB - Cards:BSG Team - Mumbai, India - Axis Bank
Description
The BSG Team member is part of services offered to customers by the cards team. The primary role is to manage and answer the incoming calls from the customers. This also includes managing the customer queries from branches and internal stakeholders. This also includes queries related to credit and debit cards
Key Responsibilities
· Manage the incoming calls from Axis bank customer service centers and PAN India Axis Bank branches and internal departments with regard to financial transactions related queries of credit cards and debit cards.
· Make service calls to customers for certain decline attempts to maintain the approval rates.
· Generate different types of MISes and publish it on daily, weekly and monthly basis to senior management.
· Liaise with Visa/Master for Bins and documentation.
· Ensure closure of Compliance and Operational processes with assistance of Audit/Legal.
· Keep a track of various timelines and milestones of the projects.
· Providing regular updates and reviews to senior management on project status.
· Continuously evaluate the performance of existing products.
· Responsible for end to end implementation of new product features.
· Responsible for driving cost reduction initiatives.
· Liaise with external partners like Visa/Master/Rupay and other payment aggregators
Qualifications:
Optimal qualification for success on the job is:
· Graduation / Post Graduation from a recognized institute
· Fresher with minimal experience
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
· MS-Excel knowledge is mandatory.
· Credit Card or Debit Card knowledge will be an added advantage.
· Query Resolution capability
· Stakeholder management