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    Customer Relationship Executive - Raipur, India - Arham Technologies Limited

    Arham Technologies Limited
    Arham Technologies Limited Raipur, India

    5 days ago

    Default job background
    Full time
    Description

    Location - Raipur Chhattisgarh

    We are looking for a Tele-caller to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.

    Roles and Responsibilities:

    • Handle many inbound and outbound calls to customers and clients.
    • Identify the needs of customers, resolve issues, and provide solutions.
    • All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
    • Ensure you follow the customer service script provided by the company for uniformity.
    • Maintain good customer relations.
    • Maintain records of the conversations with the customer and analyze the data.
    • Explain our product range, and answer their queries.
    • Data entry of sales and service transactions.
    • Executing office tasks allotted to them including printing and managing documents.
    • Write and submit timely reports on performance, targets, and customer queries.

    Required Experience:

    • High School /Any Graduate/Post Graduated.
    • Prior experience with customer service and call centers in relevant job roles.
    • Good knowledge of CRM practices and systems.
    • Customer-oriented attitude with professionalism.
    • Strong multitasking, time management, and target achieving skills.
    • Excellent communication and listening skills with good command over the English language.
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