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    Customer Support Executive Fresher - Pune, India - DigiAplha

    DigiAplha
    DigiAplha Pune, India

    1 week ago

    Default job background
    Description
    Process: International Voice &Nonvoice Process Air and HotelSupport
    Experience:0 1Years
    Whatyoull bedoing:
    • HandlingCustomer queries and concerns in realtime via phone chat andemail.
    • Customer problemsolving assistance andfollowup
    • Handle flight reservations (New andexisting bookings date change refunds namecorrections)
    • Provide prompt and conciseCustomer services travel booking andsupport
    • Handle reservations assist book amendand/or cancel Air Hotel Car andActivity

    Goodto have Knowledge in Issuing International Air Tickets via Saber isrequired Amadeus
    • Knowledge of travelloyalty programs would beadvantageous.

    MandatorySkills:
    • Abilityto remain professional and courteous with customers at alltimes
    • Must be available to work for 24 *7 ShiftDays Working
    • Excellent verbal and writtencommunicationskills

    Whatwe are looking for:
    • Excellentanalytical & problemsolving skills with a selflearningattitude
    • Team player selfmotivated and creativethinking
    • Previous Travel Product andMembership Customer Support preferred
    • Strongunderstanding of the travel industry from the consumerperspective.
    • Strong empathy and listeningskills.
    • Ability to be adaptable to changingsituations.

    customersupport,bookings,communication,amadeus



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