- HandlingCustomer queries and concerns in realtime via phone chat andemail.
- Customer problemsolving assistance andfollowup
- Handle flight reservations (New andexisting bookings date change refunds namecorrections)
- Provide prompt and conciseCustomer services travel booking andsupport
- Handle reservations assist book amendand/or cancel Air Hotel Car andActivity
- Knowledge of travelloyalty programs would beadvantageous.
- Abilityto remain professional and courteous with customers at alltimes
- Must be available to work for 24 *7 ShiftDays Working
- Excellent verbal and writtencommunicationskills
- Excellentanalytical & problemsolving skills with a selflearningattitude
- Team player selfmotivated and creativethinking
- Previous Travel Product andMembership Customer Support preferred
- Strongunderstanding of the travel industry from the consumerperspective.
- Strong empathy and listeningskills.
- Ability to be adaptable to changingsituations.
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Customer Support Executive Fresher - Pune, India - DigiAplha
Description
Process: International Voice &Nonvoice Process Air and HotelSupportExperience:0 1Years
Whatyoull bedoing:
Goodto have Knowledge in Issuing International Air Tickets via Saber isrequired Amadeus
MandatorySkills:
Whatwe are looking for:
customersupport,bookings,communication,amadeus