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    Ops Support Specialist - pune, India - Citi

    Citi
    Citi pune, India

    1 week ago

    citi background
    Description

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to Reconciliation and Resolution of General Ledger outages in coordination with the Operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes

    Responsibilities:

  • Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi's clients
  • Recommending new work procedures to help streamline operations
  • Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Analyze operations information and make evaluative judgements to solve problems
  • Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

    • Qualifications:

  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support COB testing
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills

    • Education:


    • Bachelor's degree/University degree or equivalent experience

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Shift Timing

    Candidate should be willing to work in 24*7 shifts including late night shift start timings

    Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

    Weekend working may be BAU as per business requirement

    Job Family Group:

    Operations - Core

    Job Family:

    Operations Support

    Time Type:

    Full time

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