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    Principal Consultant - hyderabad, India - Genpact

    Genpact
    Genpact hyderabad, India

    6 days ago

    Genpact background
    Full time
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Principal Consultant - IVR testing with Hammer automation tool

    We are seeking a highly skilled IVR Testing Consultant with proficiency in utilizing Hammer Automation Tools. As a senior, you will be responsible for assessing, designing, implementing, and executing IVR (Interactive Voice Response) testing strategies using Hammer Automation Tools to ensure optimal performance and functionality.

    Responsibilities

    §Develop and implement IVR testing strategies using Hammer Automation Tools to verify system functionality, performance, and reliability.

    §Design and execute test cases to validate IVR system components, including call routing, voice recognition, and database integration.

    §Collaborate with cross-functional teams to identify testing requirements, define test scenarios, and troubleshoot issues.

    §Analyse test results and provide recommendations for optimizing IVR system performance and user experience.

    §Document test plans, procedures, and results for reference and future testing activities.

    §Stay updated on industry best practices, emerging technologies, and regulatory requirements related to IVR testing and automation.

    Qualifications

    Minimum qualifications we seek in you

    §Bachelor's degree in computer science, Engineering, or a related field; relevant certifications in software testing or automation are a plus.

    §Proficiency in utilizing Hammer Automation Tools for IVR testing and automation.

    Preferred qualifications

    §Proven experience in IVR testing, preferably in a consulting role, with a deep understanding of IVR system architecture and components.

    §Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and propose effective solutions.

    §Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

    §Detail-oriented mindset with a commitment to delivering high-quality results within tight deadlines.

    §If you are a motivated and experienced IVR Testing Consultant with expertise in Hammer Automation Tools, we encourage you to apply and join our dynamic team.

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