Lobby Assistant - Pune, India - B u Bhandari Auto Pvt Ltd
Description
_Job description Receptionist /Lobby incharge_
Objectives of the job
To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively.
Qualification
o Basics:
Any Bachelor degree
o Experience (type of):1-2 years experience as front office executive
o Specialized Knowledge:
Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude
Job Designation/Field of Work:
1
Customer contact
- Representing the Honda dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
- Promptly greeting and addressing all visitors to the Honda dealership
- Friendly and open approach to visitors in accordance with the Honda identity
- Looking after customers waiting in the showroom
- Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
- Arranging for staff who are temporarily unavailable to call back
- Ensuring prompt, priority customer care for those with problems or complaints
- Recording and documenting walkins and teleins in the showroom
2
Sales
- Introduce sales consultants to all showroom walkin customers
- Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom
- Provide basic information about Honda, Dealership and Honda products and services over phone to all telephone enquiries.
- Proactively offer refreshments to all walkin customers
- Record telein and walkin prospects information in showroom logbook and share the same with sales manager daily
- Pass on all telein enquires to respective sales consultants with the consent of sales manager
- Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants
3
Resources management
- Ensure all showroom display vehicles are displayed in a proper layout (as recommended by MB India)
- Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
- Ensure all test drive vehicles are parked in their respective parking bays
- Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist.
- Maintain test drive log book to monitor and control proper usability of test drive vehicles
- Act as one point contact for information related to test drive vehicle availability
4
ShowrooM/Facilities management
- Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist
- Promoting a friendly atmosphere in accordance with the Honda corporate design
- Ensuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areas
- Checking and, if required, refilling brochure boxes
- Checking, arranging and, if required, refilling accessory items
- Ensure that the customer parking bays are strictly utilized for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers.
Salary:
₹12, ₹14,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
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