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    Customer Support Representative - New Delhi, India - Alive Wellness Clinics

    Alive Wellness Clinics
    Alive Wellness Clinics New Delhi, India

    1 week ago

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    Description

    Job Summary:

    We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders.

    To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers.

    Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

    Responsibilities:


    • Generating sales leads.


    • Managing incoming calls.


    • Building good relationships with customers.


    • Resolving complaints and following up on resolutions.


    • Identifying customers' needs.


    • Meeting sales objectives.


    • Following procedures and policies.

    Requirements:


    • High school diploma or equivalent is a must.


    • Bachelor's degree in related field preferred.


    • Experience in customer service.


    • Strong telephone etiquette.


    • Familiarity with CRM tools.


    • Excellent communication skills.


    • Ability to manage multiple tasks at once.


    • Ability to adapt to different personalities.



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