IT Executive - Bengaluru, India - FINESSE STAFFING
Description
Hiring forDESKTOP SUPPORT ENGINEER with leading Hospitality/Retail Industry in India
Location:
Bangalore Airport
Exp: 2-7yrs
JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER
The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
System/Application/Network Support
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2012 / 201
- Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
- Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.
- Interact with numerous computer platforms in a multilayered client server environment
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
- When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.
- Develop trends by monitoring and analysing incoming calls, problems and support requests
Desktop Support
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
Operational
- User account administration, i.e., account creation and management and password resets on Active Directory
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for the daily switching of backup tapes at the different backup sites
- Provides backup support and assistance to the Network Administrator as needed
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Arranges for and/or prepares equipment for shipping/receiving
- Maintains I.T. records and tracking for area of responsibility
Customer Focus
- Ensure that there is sufficient support to clients and provide friendly IT service to TFS group companies and subsidiaries.
EXPERIENCE/KNOWLEDGE & SKILLS
- Working technical knowledge of current protocols, operating systems and standards.
- Ability to operate tools, components and peripheral accessories.
- Microsoft Desktop Support Technician an advantage
- Software and Hardware Troubleshooting
- Routers, switches, and firewall experience
- Microsoft Office 201
- Professional image and grooming
- Analytical and problemsolving skills
- Good communication (both verbal and written) skills
- Good administration management skills
- Strong listening skills
- Able to operate effectively in a t
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