Customer Service Executive - Nagpur, Maharashtra, India - Malu Technologies Pvt. Ltd.

Malu Technologies Pvt. Ltd.

Verified Company

Nagpur, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities:

Customer Support:

Provide accurate and comprehensive information about our products, services, and company policies.
Resolve customer complaints, issues, and concerns effectively, aiming for firstcall resolution whenever possible.
Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance.
Maintain accurate records of customer interactions and transactions using our CRM software.

Sales and Upselling:

Identify potential sales opportunities during customer interactions and proactively promote products or services.
Understand customer needs and recommend appropriate solutions to meet their requirements.
Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction.
Provide product demonstrations or explanations to interested customers.
Collaborate with the sales team to share customer feedback and contribute to improving the sales process.

Product Knowledge and Training:

Stay uptodate with our product offerings, features, and industry trends.
Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products.
Share product knowledge with customers and address any questions or concerns they may have.
Provide feedback to the product development team based on customer input and needs.

Customer Relationship Management:

Build and maintain strong customer relationships through excellent communication and followup.
Proactively engage with customers to ensure satisfaction, retention, and loyalty.
Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
Collaborate with crossfunctional teams to implement customercentric initiatives.

Qualifications:

High school diploma or equivalent; bachelor's degree preferred.
Previous experience in customer support or a related field.
Proven track record in sales or upselling is highly desirable.
Excellent communication and interpersonal skills.
Strong problemsolving and conflict resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in CRM software and Microsoft Office Suite.
Detailoriented with a focus on accuracy and quality.
Ability to work independently and as part of a team.
Positive attitude and willingness to learn and adapt in a fastpaced environment.

Salary:
₹15, ₹20,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 1 year (preferred)

Language:

Customer Service Representative