Tele Caller Executive - Bavdhan, Pune, Maharashtra, India - MagicWorks IT Solutions Pvt Ltd
Description
Job Responsibilities:
- Contacting Leads: Initiate outbound calls to potential leads generated through various channels such as marketing campaigns, website inquiries, or referrals.
- Lead Verification: Verify the authenticity and accuracy of leads by confirming contact information, educational interests, and other relevant details.
- Data Entry and Management: Record all interactions and updates in the excel sheet or CRM (Customer Relationship Management) system accurately and promptly.
- Follow-
Up Calls:
Conduct follow-up calls with leads to nurture them through the enrolment process, address any queries or concerns they may have, and encourage them to take the next steps.
- Information Dissemination: Provide detailed information about the educational programs, courses, admission requirements, fees, and other relevant aspects to potential leads.
- Building Rapport: Build rapport and establish a positive relationship with leads to enhance their trust and confidence in the educational institution.
- Handling Objections: Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.
- Appointment Setting: Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.
- Meeting Targets: Meet or exceed daily, weekly, and monthly targets for lead verification, followup calls, and conversion rates.
- Team Collaboration: Collaborate with other team members such as admissions counsellors, marketing professionals, and administrative staff to ensure a seamless enrolment process for prospective students.
- Feedback Provision: Provide feedback to the management regarding the quality of leads, effectiveness of communication strategies, and any areas for improvement in the lead verification process.
- Adherence to Guidelines: Adhere to the organization's guidelines, policies, and compliance standards during all interactions with leads.
- Continuous Learning: Stay updated with information about the educational institution, its programs, industry trends, and best practices in tele calling and lead verification.
- Handling Objections: Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.
- Appointment Setting: Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.
- Maintaining Professionalism: Maintain a professional demeanour at all times, exhibiting patience, empathy, and excellent communication skills in interactions with leads.
- Documentation and Reporting: Prepare and submit regular reports on lead verification activities, conversion rates, and key performance indicators to the management team.
Job Types:
Full-time, Permanent
Pay:
Up to ₹18,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Experience:
- Tele calling: 1 year (required)
- Total: 1 year (required)
Language:
- English (required)
Work Location:
In person
Application Deadline: 18/06/2024
Expected Start Date: 18/06/2024
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