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    Engineer - Data (DataOps) - Bengaluru, India - Freshworks

    Freshworks
    Freshworks Bengaluru, India

    1 week ago

    freshworks background
    Description
    Company Description

    Freshworks makes it fast and easy for businesses to delight their customers and employees.

    We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

    Headquartered in

    San Mateo, California

    , Freshworks has a global team operating from

    13 global locations


    to serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

    Freshworks' cloud-based software suite includes

    Freshdesk

    (omni-channel customer support),

    Freshsales

    (sales automation),

    Freshmarketer

    (marketing automation),

    Freshservice

    (IT service desk),

    Freshchat

    (AI-powered bots), supported by Neo, our underlying platform of shared services.

    Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.

    Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

    Job Description

    We are looking for a candidate with 2+ years of experience in the below,
    Oversee the day-to-day operations including monitoring, data observability, data ingestion, regular checks for issues, anomalies, and bottlenecks & issue resolution
    Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, redesigning infrastructure for greater scalability, etc
    Implement monitoring systems and processes to track the performance and observability of data
    Identify bottlenecks, and proactively address performance issues to ensure high availability and responsiveness
    Lead data incident management processes, including data outages, breaches, or data-related disruptions
    Work collaboratively with Data teams and ML teams on on any new/enhancement requests
    Should be willing to support month/week ends and work in flexible working hours when required

    Qualifications

    Good knowledge in Data Structures and Algorithms
    Good in SQL, and RDBMS concepts
    Any one of the following programing languages, Scala, Python or Java
    Knowledge of Big data ecosystem
    Good understanding of AWS or any cloud platform

    Additional Information


    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

    We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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