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    002AVM - SAP CS(Customer Service) Consultant - coimbatore, India - Augusta Hitech Soft Solutions

    Augusta Hitech Soft Solutions
    Augusta Hitech Soft Solutions coimbatore, India

    4 hours ago

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    Description

    Role : SAP CS ConsultantExperience : 8+ YearsContract Period : 6 MonthsShift : 2pm - 11pm ISTPayment Cycle : 90 Days

    Job Description:

    We are seeking an experienced and dynamic Senior SAP CS Consultant to lead our team in delivering cutting-edge SAP Customer Service solutions to our clients. As a Senior SAP CS Consultant, you will play a pivotal role in driving the success of our customer service initiatives by leveraging your deep expertise in SAP CS module and your strong leadership skills.

    Responsibilities:

    • Lead end-to-end implementation projects for SAP Customer Service solutions, from requirements gathering and solution design to configuration, testing, and deployment.
    • Serve as the primary point of contact for clients, building trusted relationships and providing strategic guidance on leveraging SAP CS functionalities to achieve business objectives.
    • Lead workshops and design sessions with clients to define business processes, functional requirements, and solution architectures for SAP CS implementations.
    • Design and implement innovative solutions to address complex customer service challenges, utilizing both standard SAP functionality and custom enhancements.
    • Collaborate with technical teams to develop and deploy custom enhancements and extensions using ABAP programming language, ensuring alignment with client requirements and industry best practices.
    • Conduct comprehensive testing of SAP CS solutions to validate functionality, performance, and scalability, and ensure adherence to quality standards and client expectations.
    • Provide leadership and mentorship to junior consultants, fostering their professional growth and development through knowledge sharing, coaching, and hands-on guidance.
    • Partner with sales teams to identify new business opportunities and support pre-sales activities, including solution demonstrations, proposal development, and client presentations.
    • Stay abreast of emerging trends and best practices in SAP Customer Service and related technologies, continuously enhancing your skills and knowledge to drive innovation and thought leadership within the organization.
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