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    Deputy Manager- CRM - Mumbai, India - Alembic Pharmaceuticals Limited

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Roles & Responsibilities:

    • Customer Relationship Management & Vendor Management
    • Managing/Analysing CRM Monthly, Quarterly & Yearly report.
    • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
    • Making sure the customer database is correctly segmented for targeted marketing activities.
    • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
    • Maintains database of customers for follow up.  Coordination for CRM activity like Conference registration , International & Domestic accommodation, Air ticket, Gift Cards, Cheque & Visa etc.

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