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    Manager - CRM - Mumbai, India - LeanFlo Inc.

    LeanFlo Inc.
    LeanFlo Inc. Mumbai, India

    5 days ago

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    Description
    We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system.

    As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives.

    Your role will involve collaborating with cross-functional teams, managing data integrity, and leveraging CRM analytics to enhance customer engagement and drive business degree in Business Administration, Marketing, Engineering, Law or a related field.

    Relevant certifications are a years post-qualification experience in managing a CRM system, specifically LexisNexis Interaction CRM.

    ROLE RESPONSIBILITIES

    • Deploy FP&A skills to drive Budgeting and Tracking on Sales.
    • Recommend ways to increase return on investment on Business Development spends.
    • Govern data quality of the CRM, in partnership with Contact Management and Accounting.
    • Track and model origination credits aggregated to Partner, Practices, Sectors and Officers.
    • Uncover detailed insights on origination efforts and outcomes for different Practices and Partner.
    • Explore and deploy use cases of adjacent technology such as ONA and Reputation Management.
    CANDIDATE PROFILE

    • Strong understanding of CRM principles, strategies, and best practices.
    • Proficient in CRM analytics and reporting, with the ability to interpret data and drive actionable insights.
    • Excellent project management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
    • Strong communication and interpersonal skills to effectively collaborate with crossfunctional teams and stakeholders.
    • Detailoriented mindset with a focus on data integrity and accuracy.
    • Ability to adapt to evolving technologies and learn new CRM systems quickly.
    • Prior experience in training and supporting CRM users is preferred.
    • Knowledge of data protection regulations, such as GDPR or CCPA, is advantageous.
    )
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