Customer Success Executive - Mumbai, India - Neodocs

Neodocs
Neodocs
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

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Deepika Kaur

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Description

NeoDocs is a Y Combinator and Omidyar backed
health-tech startup that is building the future of diagnostics, by bringing the lab to your phone.

Founded by IIT Bombay alumni, NeoDocs develops instant lab test kits, with results generated on the phone within 30 seconds.

This role involves engaging with our customers, addressing their queries and concerns, and providing guidance and support to ensure their satisfaction


Responsibilities:

Your responsibilities will include, but not be limited to, the following:

  • Collaborate with cross-functional teams, including engineering, product management, and marketing, to relay customer feedback, suggestions, and insights for product enhancements and improvements.
  • Gather learnings and insights from customer calls to identify areas for improvements and improve overall customer experience.
  • Coordinate and manage a team of Medical Advisors, ensuring their availability, training, and readiness to address customer inquiries.
  • Contribute to the creation and maintenance of a comprehensive knowledge base, frequently asked questions (FAQs), and other user resources.

Salary:
₹300, ₹400,000.00 per year


Benefits:


  • Flexible schedule
  • Health insurance
  • Paid sick time

Schedule:

  • Morning shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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