- Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Mobility and IoT domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
- Graduate with 4-7 years of experience
- Sound understanding of financial concepts like Capex, Opex, ROI etc. Ability to develop and track budgets and financials.
- Ability to create project documentation like Project charter, Success Criteria, Requirement/Scope documentation, project plan, lessons learned, risk register, change log, communication plan etc.
- Experience with Project Management Tools and Methodologies
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
- Responsibility of planning, overseeing and leading projects from ideation through completion.
- Manage projects; Plan, coordinate and ensure completion on schedule & budget.
- Onboarding of Resource Partners for installations and field activities. Coordination of in-house and vendor resources for competent project staffing
- Managing day to day communication across all stakeholders – Client, vendors, solution and engineering teams
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
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Operations Assistant
Found in: Talent IN 2A C2 - 1 day ago
Jus' Jumpin Kids Entertainment Jamshedpur, IndiaCompany Description · Jus' Jumpin' is an entertainment zone located in Jamshedpur, dedicated to providing amusement and engagement activities for kids. Our facility offers a range of fun activities such as climbing, running, and jumping. For more information, visit our website at ...
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Counter Sales
Found in: Talent IN 2A C2 - 2 days ago
Jus' Jumpin Kids Entertainment Jamshedpur, IndiaSalary: 10,000 to 15,000 · Female · Company Description · Jus' Jumpin Kids Entertainment is an entertainment zone in Jamshedpur dedicated to providing amusement and engagement for kids. Our facility is filled with fun activities like climbing, running, and jumping, ensuring a joy ...
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Project Manager
Found in: Talent IN 2A C2 - 5 days ago
Aricent Goa/Kolkata/Jharkhand/Ranchi/Jamshedpur/Maharashtra/Gujarat/Mumbai/Navi Mumbai/Pune/Ahmedabad/Vadoda, India permanentProfile : Project Manager · Job Description : · In this role, you will be responsible for : · - Developing project plans, including defining project scope, goals, deliverables, and schedules · - Assembling and managing project teams, assigning tasks and responsibilities, and mon ...
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Protiviti - Internal Auditor - Steel Domain
Found in: Talent IN 2A C2 - 5 days ago
Protiviti India Member Private limited Jamshedpur, IndiaJob Description: · Key Responsibilities: · - Spearhead internal client facing teams and guide them on solution delivery. Independently lead smaller modules of the engagement. · - Identify, assess and monitor risks by developing a risk management plan and strategy and identify opp ...
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Banquet Desk Coordinator
Found in: Whatjobs IN C2 - 22 hours ago
REGENT RESORTS & PROPERTIES PRIVATE LIMITED Jamshedpur, India Full timeReceive Banquet bookings. · Receive telephone enquiries for banquet bookings. · Coordinate with department for the banquet arrangements. · Coordinate with chefs for any changes in menu items or rate. · Suggest venue and menu package to the guests for banquet function. · Make sale ...
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customer relationship officer
Found in: Whatjobs IN C2 - 22 hours ago
Capital links Jamshedpur, India Full timeCompany Overview · Capital Links is a financial advisor company that specializes in monetary and financial transactions like loans, insurance, and investments. With a product portfolio including personal loan, business loan, Gold Loan, and more, the company serves a wide range of ...
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Field collection officer
Found in: Whatjobs IN C2 - 22 hours ago
Polite Recovery Jamshedpur, India Full timeWe are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institu ...
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Area Sales Manager
Found in: Talent IN C2 - 22 hours ago
Instamoney Advisory Services Jamshedpur, India Full timeThe ideal candidate will be responsible for building team of Tele-callers / Sales Manager who can directly source business for Personal Loans / Business Loans. · Experience in LAP/HL/PL/BL required with Team Handling required. · Responsibilities · Monitor and report on sales perf ...
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Coordinator
Found in: Talent IN C2 - 22 hours ago
Polite Recovery Jamshedpur, India Full timeDesignation: Coordinator/ Back office Executive/ Operations Executive · Experience: Min 6 months -2 years of secured & unsecured loans operation experience is mandatory · Gender Preference: Female or Male · Qualification: Any Graduate/Postgraduate/ CA · Salary: Best in Industry ...
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IT Infra
Found in: Talent IN C2 - 22 hours ago
TrueJob Jamshedpur, India Full timeThe Context / Purpose of the Job: · To be able to deploy, configure, maintain, and monitor all active network equipment to ensure smooth network operation. · Oversee digital security · Performance maintenance to ensure system is operating in full capacity. · Ensure installatio ...
Assistant Manager - Jamshedpur, India - Tata Communications
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