Customer Care Executive - Gurugram, Haryana, India - VCosmos

VCosmos

Verified Company

Gurugram, Haryana, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview
We are seeking a dedicated and enthusiastic Customer Support professional to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Gurgaon, Haryana, India, with an employment type of Full-Time. As a fresher, no prior experience is required.

Qualifications and Skills

Strong verbal communication skills
Fluent English language proficiency
Strong written communication skills
Creative problemsolving abilities
Analytical and logical thinking
Customer service mindset
Experience with Customer Relationship Management (CRM) software is a plus
Ability to handle challenging situations with empathy and patience
Commitment to delivering highquality service
Ability to prioritize and manage multiple tasks effectively
Attention to detail and accuracy
Ability to work well in a team

Roles and Responsibilities

Responding to customer inquiries and resolving issues promptly and accurately
Identifying and assessing customer needs to achieve customer satisfaction
Maintaining knowledge of company products and services
Providing product recommendations and guiding customers to make informed decisions
Escalating complex issues to the appropriate department or management
Ensuring a positive and professional customer experience at all times
Recording and maintaining customer interaction details in CRM system
Adhering to company policies and procedures
Contributing to the team's overall performance and goals