Call Center Executive - Navi Mumbai, India - Talents Villa Recruitment Services
Description
Responsibilities
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be wellread on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Job Types:
Full-time, Fresher, Regular / Permanent
Salary:
₹13, ₹18,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Fixed shift
Ability to commute/relocate:
- navi mumbai, Maharashtra , Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
Language:
- Hindi (preferred)
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