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Bāgalūr

    Safety & Escalation helpdesk- Bangalore - Bagalur, India - 2coms

    2coms
    2coms Bagalur, India

    Found in: Talent IN C2 - 2 days ago

    2coms background
    Description
    Here we are looking for someone who is excellent at communication and has a knowledge of handling the grievances of the customers. Person should be pro active and confident enough to solve the escalation coming from the client. He is responsible for handling customer complaints and resolving issues that can't be handled at the frontline level.

    Roles & Responsibilities:
    • Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing
    • Efficient enough to handle the escalation of the clients.
    • Should be Pro Active to determine the gap between client and the company.
    • Should be capable of handling the client and provide the solutions.
    • Creating reports on conflict activity and employee performance to share with supervisors.


    Requirements

    • Active Listening
    • Excellent verbal Skills
    • English & Hindi Language is mandatory
    • Having 2+ yr of experience in the same job profile
    • Candidate should be comfortable with Rotational shifts.


    Benefits

    Salary - 3LPA - 3.8LPA
    Job Location - Koramangala

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