Customer Service Representative - Mumbai, Maharashtra, India - GCS Consulting Services

GCS Consulting Services
GCS Consulting Services
Verified Company
Mumbai, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
Customer Service Representative

Location:
Mumbai, Maharashtra

Requirements:


  • Minimum 1 year BPO experience or any customer service experience.
  • Minimum Qualification HSC.
  • Excellent communication skills in English.
  • Strong problemsolving and customer service skills.
  • Ability to handle customer inquiries and complaints effectively.
  • Proficient in using customer service software and systems.
  • Ability to work in a fastpaced environment and meet targets.
  • Good multitasking and time management skills.
  • Flexibility to work in rotational shifts.

Responsibilities:


  • Handle customer inquiries and provide accurate and timely information.
  • Resolve customer complaints and issues in a professional and efficient manner.
  • Maintain customer records and update information in the CRM system.
  • Collaborate with crossfunctional teams to ensure customer satisfaction.

Perks:


  • Opportunity to work with a dynamic and growing organization
  • Professional development and growth opportunities
  • Positive and inclusive work environment

Salary:
₹25, ₹55,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Yearly bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service: 1 year (required)

Work Location:
In person
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