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    Business Analyst - Chennai, India - Servion Global Solutions

    Servion Global Solutions
    Servion Global Solutions Chennai, India

    Found in: Talent IN 2A C2 - 4 days ago

    Default job background
    Technology / Internet
    Description

    JOB DESCRIPTION:

    Total Experience - 5+ Years

    Location - Chennai (Work From Office)

    Notice Period - Immediate Joiner or Max 15 Days

    Roles & Responsibilities:

    • This role works closely with the customer/business stakeholders and technical team. This role must have knowledge and/or relevant experience in the contact Center domain.
    • This role is a major contributor to the requirements specification deliverables; therefore, the candidate should be able to elicit requirements and write business/functional documents.
    • This role must understand the software development process and should have critical thinking ability with strong problem-solving skill.
    • To be successful in this role, the candidate must be detailed-oriented, self-starter with excellent communication skills, working independently and thrives working under deadlines.
    • Business Analyst with extensive knowledge on contact center technologies including IVR, CTI, Chat, and dialer systems.
    • Experience on at least one Contact Center OeM Product (Cisco, Genesys, Avaya) is a plus.
    • Knowledge on multiple domains (Ex. BFSI, Telecom, Healthcare, etc.) is a plus.

    Mandatory Skills:

    • Business Analyst with extensive knowledge on contact center technologies including IVR, CTI, Chat and dialer systems.
    • IVR, CTI, Chat, dialers, Chatbot, Email, social media, RPA.

    Regards,

    Shanmuga Priya D

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