Customer Quality Technician - Chennai, Tamil Nadu, India - Aptiv plc

Aptiv plc

Verified Company

Chennai, Tamil Nadu, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Major Job Responsibilities

Support OEM for E&S products
Be primary customer contact for all quality issues
Assist Delphi E&S to get good understanding of quality related customer expectation. Get clear customer requirement on assembly plant return and warranty return
Ability to analyze return parts at the first level
Follow up customer complaints or quality issues and drive them to closure on time
Provide new product handling training to customer
Coordinate product knowledge introduction to customer
Implement CAP audit at customer site
Coordinate and support Control Plan Audit at Delphi PML
Be the key person for customer management strategy definition
Be the key person to manage the communication between customer and Delphi E&S
Take lead in Customer Satisfaction Survey and drive continuous improvement based on results from survey
Be the key person for new project launch and support project management to define the Launch Support Plan. Define the plant return process flow
Support product launch in customers' plants. Lead Delphi Support Team to be onsite support for customer Pilot 1, Pilot 2 and Pilot 3 Build. Define the value stream and plant return verification procedure
Coordinate and support PPAP audit at Delphi PML
Submit PPAP package to customer and seek for customer's approval
Be the contact window for any changes after SOP and drive the change for customer's approval smoothly
Be part of the warranty strategy team and involved in warranty process and agreement definition
Verify Delphi E&S product warranty returns at customer warranty warehouse and input warranty return data into DPRTS database

Aptiv is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.