- Should coordinate with the sales verticals to ensure a smooth property visit by the potential tenant.
- Should push for generating additional revenue.
- Follow the standard operating procedure for in time and flawless execution of guest check in/check out and move in/move out.
- Complaint management from guests/members
- Should keep a proactive and efficient follow up on Essential Services in the assigned properties Electricity, Water supply (washroom + Drinking), LIFT, Power back up Diesel, Wi-Fi and cleaning and hygiene of the entire property.
- Daily quality checks of the building system will be carried out: Inspecting and arranging property repair and maintenance to meet OLIVE quality standards rigorously & implementation of preventive maintenance.
- Lead all projects related to CAPEX expenditure.
- Conduct daily briefings of all departments and circulate MOM to the corporate office.
- Responsible to maintain an extensive list of property compliance and update the licences closer to 90 days of renewal.
- Vendor management.
- Should execute community activities at building level.
- Should manage building inventory.
- Will oversee housekeeping, security, multi skill technicians and front office.
- Should be sound in using hotel property management systems.
- Rent collection from members / long stay contracted guest.
- Transparent and correct payment of Utility bills etc. To the various vendors associated with the property operations.
- Create monthly expense report and daily cash report.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue targets are met and exceeded.
- Should have a keen understanding of revenue and expense forecasting.
- Handling Escalation, complaints of the tenants and come out with best suitable solutions in time.
- Ensure guest satisfaction targets are meet on exceeded expectation.
- Maintain relationship with guest.
- Handing Move out and evictions in best possible way without creating any hassles for guest.
- Resident Property manager is responsible to ensure the best performance and outcome from the HK personnel & security team stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine.
- Should execute TRAINING session at the property level security guards and housekeeping personnel.
- Provide effective leadership to hotel team members.
- Respond to audits to ensure continual improvement is achieved.
- RPM is responsible for managing all aspects of the assigned property.
- He or she is responsible to take ownership and managing all the physical assets in the property (Microwave oven etc.)
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Resident Property Manager - Bangalore, India - Olive by Embassy
Description
Job Description:
Sales:
Daily Operations:
Financials:
Stay Experience:
Leadership and Trainers Attitude:
Company Policy and Ownership:
