Level 1.5 Service Desk Engineer - india, India - Staff Domain Inc.

Staff Domain Inc. india, India

1 month ago

Show more Collapse job

Description

Job Description
Job Summary:
Vinergy is currently looking for a personable, customer-centric and proactive Level 1 Service Desk Engineer to join our team in our Gold Coast Office.
You will be supporting and working alongside a team of highly skilled and motivated consultants and assisting our customers with their support requests when using our products and services.
The Level 1.5 Service Desk Engineer responsibilities include resolving customer queries, recommending solutions and guiding users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
Likewise a basic understanding of Windows, Servers and general networking skills. Mac OS not essential.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Team.
Assist in training customers on using the product.

Requirements Requirements

Minimum 3+ years of experience as a Level 1.5 Service Desk Engineer or similar CS role.
Excellent customer service ability.
Strong verbal and written communication skills.
Experience supporting AU clients is preferred
Experience using help desk software and remote support tools.
Experience with managing Microsoft 365 Tenants
Understanding of Microsoft 365 Exchange, SharePoint, Teams, Intune, etc.
Experience using Teamviewer is a plus
Understanding of how CRM systems work (Dynamics 365 preferred)
Having MS 365 Certifications is a nice-to-have
Multi-tasking abilities

Requirements
Requirements Minimum 3+ years of experience as a Level 1.5 Service Desk Engineer or similar CS role. Excellent customer service ability. Strong verbal and written communication skills. Experience supporting AU clients is preferred Experience using help desk software and remote support tools. Experience with managing Microsoft 365 Tenants Understanding of Microsoft 365 Exchange, SharePoint, Teams, Intune, etc. Experience using Teamviewer is a plus Understanding of how CRM systems work (Dynamics 365 preferred) Having MS 365 Certifications is a nice-to-have Multi-tasking abilities

We have other current jobs related to this field that you can find below

Service Desk Engineer

3 weeks ago

Next-Link india, India

Job Description · Un de nos clients sur Charleroi recherche un Service Desk Engineer pour une mission freelance de 12 mois. · Tâches principales · • Garantir le support aux utilisateurs de la Digital Workplace (Windows10) en conformité avec les spécifications techniques · • Assi ...
L1 Service Desk Engineer

3 weeks ago

24x7 Direct india, India

Job Description · This is a remote position. · Philippine-based Filipino Applicants Only. · SHIFT TIMES: · 4am to 1pm Philippine time, Monday to Friday · OR · 6am to 3pm Philippine time, Monday to Friday · With a rotational days off · As a L1 Service Desk Engineer (SDE) you' ...
Service Desk Engineer

2 days ago

Qtek Systems india, India

Description · : Experience and personal qualities:- · 1-4 year experience in IT or similar customer support/service delivery role · Excellent customer service skills with a high level of focus on quality · Ability to communicate in a clear and professional manner · Probl ...
Technical Help Desk Engineer

3 weeks ago

Anva advanced Techserve Pvt Ltd india, India

Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform remote troubleshooting through diagnostic techniques and pertinent questions · Determine the best solution based on the issue and details provided by customers · Wa ...
Service Desk Engineer

3 weeks ago

Booth and Partners Pte Ltd india, India

Job Description · About the Client: · Insentra, originating from four IT professionals in a Sydney garage, has evolved into a global team of industry leaders and experts. Their business ethos revolves around fostering win-win scenarios, nurturing strong relationships with partn ...
Executive

3 weeks ago

KP Group India

Executive · We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients' satisfaction. · **Your responsibilities**: · - Configure oper ...
System Administrator

3 weeks ago

NodeFlair India

**Job Summary**: · **Job Type** · **Seniority** · **Years of Experience** · Information not provided · **Tech Stacks** · Microsoft Azure · **Job Title: Service Desk Engineer / Help Desk Analyst** · **Please find below Job Summary**: · **Seeking a service-oriented and self-motivat ...
Associate Technician Field Ops

3 weeks ago

SITA India

Associate Technician Field Ops-37157 · **Profession** · Field Operations · **Work Location** · Asia Pacific-India-Kochi · **Schedule** · Full-time · Description · **PURPOSE** · **What will you do** · Provide field operations support to internal and external customers in accordanc ...
In-charge - Bidar Operations

3 weeks ago

GMR Infrastructure India

Location: Hyderabad, IN- Company: GMR Hyderabad Intl Arprt**JOB PURPOSE**: · To plan & operate the unit as unit controller during the shift, in a optimal way to ensure power generation meets the export schedule in a safe manner. · **ORGANISATION CHART**: · **KEY ACCOUNTABILITIES* ...
Access Control Point Clerk

3 weeks ago

Dhara Consulting Group India

Today · - Secret · - Unspecified · - Unspecified · - Security · - Crane, IN** (ON-SITE/OFFICE)** · - As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered ...
Network Help Desk Operations Officer

3 weeks ago

IRECRUITERS AFRICA india, India

Job Description · Our client is a startup network infrastructure company that specializes in providing managed services for infrastructure, network management, data integrations, and application management in Nigeria. The Company is known for its reputation for high-quality serv ...
Structural Designer

3 weeks ago

Padink Engineering india, India

Job Description · Auto desk Civil 3D is a powerful software specifically designed for civil engineering and infrastructure projects. It's commonly used by structural designers, civil engineers, drafters, and other professionals involved in the design, drafting, and management of ...
Technical Consultant

3 weeks ago

Supermicro india, India

Job Req ID: 24023 · Essential Duties and Responsibilities: · This would be a highly skilled Technical Engineer that will be the Supermicro point of contact to provide onsite technical training for a team of service desk teams and be the point of contact of any escalation th ...
Help Desk Technician

3 weeks ago

POWER BRIDGE SYSTEMS PRIVATE LIMITED india, India

Job Description · We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, ex ...
Systems Engineer

3 weeks ago

Power House india, India

Job Description · Systems (Project) Engineer: Corona, CA · Looking for a professional with B.S in Mechanical Engineering or related engineering fields. · 1-3 years' work experience in an engineering environment or experience in the oil and gas industry is a plus. · Knowledge of ...
Level 2 Helpdesk

3 weeks ago

Staff Domain Inc. india, India

Job Description · Job Summary: · The Level 2 Help Desk is responsible for providing IT consulting services to our clients and leading a help desk team. The focus is on business IT systems and responsibilities include design, implementation, maintenance, and support of Local Area ...
Network Security Engineer

5 days ago

Capleo Global India

Network Security Engineer · Experience: 4-8 Years · Availability: Immediate to 30 Days · Major Skills: Palato, Routers, Switches, Firewalls · Job Description: · • Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging) · • Experience with ...
Dedicated Engineer Support

3 weeks ago

Sirius Partners india, India

Job Description · Provide technical support to end-users and clients via phone, email or in person · Diagnose and troubleshoot software and hardware issues · Update equipment inventory management system and rack information. · Train end-users on how to use software applications ...
Trainee - Technical Support Associate

3 weeks ago

Tangentia india, India

Role: Technical Support Associate (Trainee) · Location: Porvorim, Goa · Job Description: As a technical support/help desk employee, you'll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes re ...
Application Engineer

3 weeks ago

9NEXUS india, India

This is a permanent work from home position from anywhere in India · Notice period - less than 30 Days (Immediate joiners preferred) · Role Overview: · The Application Engineer is responsible for managing and migrating engineering applications such as Solidworks and Abaqus. T ...