Jobs

    Dedicated Engineer Support - india, India - Sirius Partners

    Sirius Partners
    Sirius Partners india, India

    3 weeks ago

    Default job background
    Description
    Job Description
    Provide technical support to end-users and clients via phone, email or in person
    Diagnose and troubleshoot software and hardware issues
    Update equipment inventory management system and rack information.
    Train end-users on how to use software applications
    Maintain and update system documentation
    Escalate unresolved issues to the appropriate support team
    Follow procedures, instructions and checklists to complete tasks with good quality
    Ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner
    Other duties as assigned by supervisors
    Requirements 5 years' experience on End User Support
    Experience in technical support or related field
    Excellent problem-solving and communication skills
    Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
    Experience in meeting and conference room technology, say Microsoft Teams Room.
    Familiarity with remote desktop software and help desk software
    Bachelor's degree in Computer Science or related field is preferred
    End User Service Support Engineers play a critical role in providing technical support to end-users and clients
    The role requires excellent problem-solving and communication skills
    Understanding of IT network concepts
    Good communication and interpersonal skills
    Willing to perform Off Office hours duties (including Weekends and Holidays)
    Able to work independently.
    Benefits MPF
    5 days work
    Medical Insurance
    Annual leave
    Requirements

    5 years' experience on End User Support Experience in technical support or related field Excellent problem-solving and communication skills Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components Experience in meeting and conference room technology, say Microsoft Teams Room.

    Familiarity with remote desktop software and help desk software End User Service Support Engineers play a critical role in providing technical support to end-users and clients The role requires excellent problem-solving and communication skills Understanding of IT network concepts Good communication and interpersonal skills Willing to perform Off Office hours duties (including Weekends and Holidays) Able to work independently


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