Exide Energy - Bengaluru, India - Exide Energy Private limited

Description

• First Person contact with OEM to handle the OEM and Field complaints.
• On time reporting at the customer site and ensure the immediate containment and permanent actions as well.
• Continuous interaction with OEM customers and resolve their queries.
• Should establish the process for the handling the customer complaints.

• Root cause analysis of the battery pack received from field and OEM.

• Monitor and maintain the warranty targets well within the limits.
• Drive the internal team to take on time containment actions and followup for the permanent countermeasures.

• Developing the Quality Strategy, Policies, Processes, Standards and Systems for EESL CQA front.
• Need to establish the process for field complaint handling (like google sheet, jira etc.
• Responsible to develop the endtoend process for the warranty parts movement from warranty claim to analysis and debiting to the supplier etc.
• Well versed knowledge of customer complaints handling and reporting through DPHV and CPU targets.
• Should have analytical knowledge for the battery pack issues (like deep discharge, low range, vehicle not going to drive mode, CAN communication issues etc.
• Responsible for the ECR and ECN against the warranty / customer complaints.
• Should be well versed against the telematic data handling and understanding the battery pack usage patterns like critical parameters related with SOC / SOH, charging and discharging of vehicle.
• Should have capability to convert bulk data to useful insights.
• Responsible for the immediate containments at our PDI and customer end receiving inspection.
• Simulation and validation of customer complaints in plant and improving the product life cycle.
• Promote the use of preferred techniques for continuous improvement in processes such as Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis and FMEA (Failure Mode and Effects Analysis) and PDCA cycles.
• Regulate, control and improve the quality of all processes throughout the business and the final product regularly as per the Organisation's Aspirations and Objectives.
• Building and compiling systematic documentation and optimizing them.
• Ensure and promote Zero Defect Mindset within the organisation by bringing in Result based triggering of process Adjustments.
• Understand and implementation of best practice from Benchmark organisations to improve the Performance.
• Monitoring and Communicating the Key Performance Indicators of the Product Realisation and monitor the team performance.
• Develop Self and Others: Learn, Manage, Coach and Develop to bring in a High-Performance Team.
• Closely working with all QA partners to establish world class QA systems.

• Ensuring implementation of Cost saving measures within the Quality function.
• Ensure Zero Incidents and reduced unsafe Conditions in Quality through Continuous Assessments and Course Corrections.

• Service: For warranty management.
• Plants: For all Monitoring of Process with an aim towards Zero Defects at PDI.
• Quality: For Standardisation and Deployment.
• SCM: warranty part replacement and scrap.

• Suppliers : For debiting against the issue,
• Customers: For ensuring Customer Satisfaction

• Master's degree is preferred.
• Six sigma Green Belt / Black Belt.
• Data science courses would be added advantages.
• EV vehicle courses added to 20 years of experience in the Automotive Industry / EV Automotive / Battery Manufacturing
• Minimum 10 years of experience Customer / field quality management.
• Lithiumion battery industry is an added advantage.

• Trouble shooting capabilities for the EV battery pack issues.
• Knowledge about lithiumion cells and pack manufacturing.
• Capabilities to converge the telematic and DBC file data's.
• Should be experience in team Excellent interpersonal communication, logical analysis, negotiation, decisionmaking
• Sensitive against customer complaints.
• Proficient in business etiquette, supply chain management, contract management and other related knowledge and processes
• Excellent resource coordination, planning, process control capabilities
• Urge to adopt new developing concepts in Quality Management.