IT Helpdesk Coordinator - Kolkata, India - Allied Digital Services Ltd.

Allied Digital Services Ltd.
Allied Digital Services Ltd.
Verified Company
Kolkata, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Issue of complaint numbers (Tickets) to field engineers/onsite engineers.

  • Ensuring that the call is attended & taking updates from the engineers.
  • Followup for pending calls with respective concerns & updating in call sheet.
  • Taking spare request from field and site engineers.
  • Ensuring arrangement of replacement spare and their timely delivery at site.
  • Knowledge related to handling Vendor management.
  • Call tracking & closure.
  • Thoroughly understand SLA between us & customer.

Salary:
₹15, ₹19,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Paid sick time

Day range:

  • Monday to Friday
  • Weekend availability

Shift:

  • Fixed shift

Ability to commute/relocate:

  • Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)


Application Question(s):

Experience:

- total work: 2 years (required)


Speak with the employer
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