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Tata Communications Pune, Indiaof direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills ...
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Facility Executive
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Customer Service Executive
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Engineer - Global Service Operations - Pune, India - timesjobs
Description
:Engineer - Global Service Operations
Date:
10 Apr 2024
Location:
Pune, India
Company:
Tata Communications
Broad Outline of the Role
The role is responsible for managing customer queries and operations.
This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad Objective of the RoleSize and Scope of Role
No
of Direct Reports:
Not specified
Total Team Size:
Not specified
Minimum Qualification & Experience
Graduate with 0-4 years of experience
Other Knowledge/Skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments
Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems by providing resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLAs are achieved and work proactively to maintain the same
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment:
Operations Manager, Engineer, Operations, Engineering