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    International Voice Process Freshers - Navi Mumbai, India - Trigent Software Pvt Ltd - Professional Services

    Trigent Software Pvt Ltd - Professional Services
    Trigent Software Pvt Ltd - Professional Services Navi Mumbai, India

    4 days ago

    Default job background
    Full time
    Description

    International Voice Process

    Fresher or International Voice experience required

    Salary 25K to 40K CTC

    Location: Mumbai

    Excellent communication skills required

    Qualification : 10+2 / 10+3 / can apply

    Work From Office

    Responsibilities:

    • Make outbound calls to the candidate and motivate them to complete a job application.
    • Schedule/reschedule the first day of work for the employees and share necessary information.
    • Review the application form and make sure all the details are filled appropriately.
    • Handle inbound calls and resolve candidates' queries.
    • Respond to candidates' queries over email/text.
    • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
    • Provide excellent experience to the candidates.
    • Maintaining a quality score of 90% and above throughout.
    • Escalate issues and seek advice when faced with complex issues/problems
    • Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
    • Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
    • Participate in Team building activities
    • Ensure and maintain the security and confidentiality of client data
    • Ensure Customer Satisfaction

    For more details call/ WhatsApp Harish

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