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    Data Analyst- Operations - bangalore, India - Apna

    Apna
    Apna bangalore, India

    5 days ago

    Default job background
    Full time
    Description

    We are currently seeking a skilled and motivated Data Analyst to join our Operations team and contribute to the day-to-day operational success of our Support side, focusing on data analysis, chat product automations, product oversight, and account management.

    Responsibilities:

    • Operational Data Analysis:
      • Collect, analyze, and interpret day-to-day operational data for the Support team.
      • Provide insights and recommendations to enhance operational efficiency and customer satisfaction.
    • Chat Product Automation:
      • Design, implement, and maintain automated processes within the chat product environment.
      • Collaborate with cross-functional teams to ensure seamless integration of automation solutions.
    • Chat Product Oversight:
      • Monitor and analyze chat product performance, identifying areas for improvement.
      • Work closely with product teams to implement enhancements based on data-driven insights.
    • Account Management Data:
      • Manage and analyze account management data, including revenue data and customer account information.
      • Identify trends, anomalies, and opportunities for revenue growth and customer retention.
    • Data Pipelines and Queries:
      • Build and maintain data pipelines to ensure a steady flow of relevant data.
      • Write and optimize SQL queries for data extraction, transformation, and loading (ETL) processes.
    • Dashboard Creation:
      • Develop and maintain dashboards to visualize key operational and performance metrics.
      • Collaborate with stakeholders to understand reporting requirements and deliver actionable insights.
    • CRM Tool Oversight:
      • Oversee and analyze data within the CRM tool, ensuring data accuracy and completeness.
      • Provide support to the team in utilizing CRM data for effective account management.

    Requirements

    • Proven experience of 1-2 years as a Data Analyst or similar role, preferably in an operational setting.
    • Strong proficiency in SQL for querying and manipulating data.
    • Experience with building and maintaining data pipelines.
    • Familiarity with data visualization tools; experience with dashboard creation is a plus.
    • Understanding of chat product environments and automation processes would be an added advantage.
    • Excellent analytical and problem-solving skills.
    • Strong communication skills and ability to present complex data insights to non-technical stakeholders.
    • Prior experience in account management, data analysis and revenue reporting is advantageous.
    • Familiarity with CRM tools and their role in account management.
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