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    Technical Business Analyst - Pune, India - Experis India

    Experis India
    Experis India Pune, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    Experis is hiring Dynatrace Analyst with 4+ Years of experience at PUNE We are on the lookout for passionate individuals who are eager to join our innovative team and make an impact in the world of software intelligence.

    Technical & Business Operations Analyst:-


    • You will provide engineering expertise to tackle, modify and engineer software solutions and configurations to ensure the product/solution performs within efficient design specifications.


    • Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.


    • Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions.


    • Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.


    • Internal/external customer's interface to improve the understanding of customer problems, and verify that an appropriate resolution has been applied.

    All you need is:


    • Bachelor's degree in Science/IT/Computers or equivalents.


    • Must have administration & management experience with Dynatrace SaaS or Managed clusters.


    • Strong Knowledge of ITSM processes


    • Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations.


    • Ensure and document full deployment of Dynatrace product in customer environment.


    • Dynatrace Database Health Analysis.


    • Must be able to configure pure path, collector and agent for Dynatrace


    • Knowledge on APIs and integrations.


    • Generate and analyze thread Dump.


    • Must be able to troubleshoot and diagnose issues.


    • Hands on expertise on other monitoring tools like Solarwinds , PRTG, Splunk etc.


    • Should be able to do technical Documentation, Impact Analysis, RCA, Workaround, etc.


    • Perform peer level code review, prepare test cases and unit testing.


    • Strong written and verbal communication skills are preferred.


    • Demonstrate good judgment in selecting methods and techniques for obtaining solutions, resolving issues or in making recommendations.


    • Able to work in Shifts to serve the customers better.


    • Willingness to learn new technologies and achieving higher technical skills.


    • Team player who will innovate & will think out of the box to continue improving the way Amdocs serves its customer.


    • Focus on innovation and Genai related technologies.

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